Travis Perkins plc is a British builders' merchant and home improvement retailer based in Northampton.

They are a proud British company with 20+ industry-leading building and construction businesses, 2,000+ outlets and more than 28,000 employees

Travis Perkins have supplied building materials to the trade for over 200 years and are now one of the largest suppliers to the UK’s building and construction industry.

The Challenge

The Travis Perkins team presented a challenge that wasn't entirely unique in the BI industry, but was unique to their organisation. They realised that their business needed to migrate solutions from Qlikview to a HTML5 responsive framework with Qlik Sense used as a foundation for analysing their data.

The web portal would need to be a web based solution with an intuitive design embracing their brand and deliver an enhanced experience for their suppliers with the goal of helping the suppliers see how they could continue to improve.

Several discussions with Travis Perkins team led to me implementing several methods including running a Requirements & Constraints exercise, a UX Design stakeholder workshop with 50 people in attendance.

Also run were activities for convert all Competitor analysis, User feedback, into actionable UX Design recommendations. This included, formulating Personas, writing User stories as well as Journey mapping.

The Result

Post a several Design review rounds and A/B testing activities, we were able to present a responsive design that the team was able to take, use and create a Pattern Library from.

I led the project and created all the design deliverables.

What was the UX approach? Being user centric. There would be hundreds of users accessing the portal not just the 50 that were in the workshop. Understanding the collated needs, goals and frustrations enabled the successful delivery of a solution that helped to create a solution that the suppliers and Travis Perkins would be happy with.

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