Chubb are the world’s largest publicly traded property and casualty insurer.

Chubb Global Markets (CGM) is the London Market wholesale and specialty arm of Chubb, providing global access to specialist underwriters in various areas.

Chubb are also listed on the New York Stock Exchange (NYSE: CB) and is component of the S&P 500 index and has more than $167 billion in assets and $36 billion of gross premiums written in 2017.

Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best.

The area this web application would help Chubb in was financial revenue.

The Challenge

The Chubb team wanted to create a web responsive dashboard application that helped the company as a whole make proactive data driven decisions. However, much of the reports in circulation were in presentation format, making any decision making reactive.

Using Qlik Sense as the underlying engine that drove the data content, I was tasked with using the Chubb style guidelines as a base to create a solution that create user delight amongst the business

During the discovery phase, I ran stakeholder and user workshops, conducted additional user interviews, whilst working within the Requirements & Constraints of the project.

Solid Ux findings and actionable recommendations were detailed in a compiled UX Design document that contained Personas, User theming and User needs.

The Result

I was able to base the UX User workshop output namely Goals & Frustrations and additional needs of the users generated by their User story and Archetype mapping. This is what influenced the design and data content.

Wireframes were created, which were brought to interactive life in a Prototype using Adobe Adobe XD in mobile, tablet and desktop views.

The UX Design workshop focused entirely on the users needs. There was no need to base any discussions on an active application or dataset.

There was also a need to stick closely to the Chubb's corporate style guide.